Terms

*Free Delivery E-mail

Please note free delivery is for UK Mainland customers only.

*Final Dispatch Date this Christmas

The final dispatch date this Christmas is 23rd December 2015 for all orders before 11am. Please note, we cannot guarantee next day delivery this close to Christmas.

When purchasing from MyGiftTree.com

You will be required to enter your name, e-mail address, home address and telephone number. This information is required so that we are able to send you your receipt and goods, or contact you if there are any problems with your order. Your details will never be transferred or sold to a third party. For more information please see our privacy policy page.

Once you have selected the products you would like to purchase click on the 'Basket' button (top right of every page). You can then confirm the contents of your basket, enter any discount codes if applicable before clicking 'Checkout'. At this stage you can select which credit or debit card you'd like to use. All payments are managed securely using Secure Trading. We accept MasterCard, Visa, Visa Debit (Delta), Visa Electron and Maestro cards. We also accept PayPal payments. All prices include VAT currently at 20%.

Delivery Information

FREE Delivery over £50

Mainland UK £3.99  - Next Working Day

Northern Ireland £6.99 - Two Working Days

Scotland & Islands £6.99 - Two - Eight Working Days

Please note all deliveries require a signature for proof of delivery.

Unfortunately MyGiftTree.com does not currently ship to the Channel Islands, ROI or Internationally.

Dispatch Time

MyGiftTree.com aims to dispatch all orders placed within one working day.

Stock Management

We have a bespoke stock management and warehousing system that we use to keep track of stock at all times, this means that 99.99% of the time our website is correct. However these systems are subject to human error and occasionally stock figures may be incorrect. If this does happen and part of your order is unavailable we will dispatch all the 'In Stock' items and refund you for the cost of the items out of stock.

Tax Charges

All prices include VAT at 20%.

Credit Card Security

We use Secure Trading to manage your payments for complete security

Secure Trading's online payment system is the most sophisticated available. All financial transactions are processed securely behind protected firewalls, allowing us to safely process your card payment with the bank. Financial details are never left unencrypted on any part of our system, and are never sent by Internet email.

Reaching Us

If you need to get in touch at any time please do. You can do so using the following.

Returns

We check all products before they are dispatched so we hope this doesn't need to happen but just in case we have made it nice and simple.

The first thing we need you to do is contact us using returns@mygifttree.com

You will need to include the following in your e-mail.

  • Name and Address
  • Order Reference
  • Details of the product/products
  • Reason for your return request

Damaged Products

We will need you to explain clearly which item or items are damaged and we will refund the purchase price, or arrange for replacement goods to be sent to you. If our customer service team asks you to return the damaged goods to us, you can do so at our expense.

Incorrect or Missing Products

If we have sent you the wrong goods, or if we have failed to send you goods you have paid for (without acknowledging the shortfall on your delivery note and issuing you with a refund), we will need you to explain clearly what you have received in error or what is missing. We will arrange to send out the correct goods immediately or alternatively issue you with a refund. We may ask you to return any goods you were sent in error

Goods Not As Described

When your goods arrive and if they are not as described on the website, or if they do not match the photograph we are displaying online, you are of course entitled to a refund or a replacement. We will require you to explain the problem clearly and we will refund your purchase price or arrange for replacement goods to be sent to you. If our customer service team asks you to return the unwanted goods to us, you can do so at our expense.

Please contact us by e-mail at returns@mygifttree.com or by using the form on our 'Contact Us' page within 14 days of receipt of your order. Failure to report a damaged item within 14 days will invalidate your right to any refund or replacement. 

If asked by one of our customer service team to return the item/items we require the item/items to be returned within 28 days of our request.

Faulty Goods

Please make sure you inform us within 90 days of purchase if your item is faulty or develops a fault soon after purchase. Since we have no way of knowing what treatment a product has received once in the customers possession , MyGiftTree.com will not accept responsibility for goods after more than 90 days. We will need you to explain clearly which item or items are faulty and we will refund the purchase price or arrange for replacement goods to be sent to you.

Returning Goods

If after speaking to one of our customer service team you are asked to return the goods to us you can do so at your expense and we will refund you the full cost of the item/s. Please make sure you enclose the following.

  • Your Name and Address
  • Order Reference
  • Written confirmation of what items you have returned
  • Written confirmation of the reason for your return
  • Written request for either refund or replacement as appropriate.

If this information is not enclosed with any return we will not be able to process your return efficiently and you may experience a considerable delay before you receive correspondence.

Dissatisfaction Caused By Customer Error or Decision

If you are dissatisfied with any aspect of your order or customer service, but the issue can reasonably be seen to be partially your own responsibility, we would still want to assist. We will ask you share with us the cost of rectifying anything which may have gone wrong.

See below for details.

Incorrect Details

Please inform us immediately if upon placing your order you realise you have entered some details incorrectly, whether product, billing, contact or delivery details, please inform us straight away by email at office@mygifttree.com to minimize any disruption. If your order has not yet been processed, we can try to make changes and sort everything out for you. However we seek to process all orders in the shortest possible timeframe so if you delay and we have already dispatched your order, you will be responsible for the cost of returns and redeliveries.

Incorrect Delivery Details

If you have entered delivery details incorrectly, we will help you arrange redelivery to the correct address at your own expense. If as a result of incorrect delivery details, a parcel is returned to us by one of our courier firms, we can arrange redelivery to the correct address but we will need to take payment of a further shipping charge.

Proof of breakages

MyGiftTree.com reserves the right to ask customers to provide photographic evidence of broken or damaged goods at our discretion.

We reserve the right to

Amend and withdraw products and pricing.

 

If you have any questions about our Terms and Conditions please contact us:

By E-mail: office@mygifttree.com

By Post: MyGiftTree.com, Unit 3, Bude/Stratton Business Park, Bude, Cornwall, EX23 8LY

Registered in England no. 897115. VAT no. GB 143 8928 42

MyGiftTree.com

02/04/2015